Frederick Chambers

About Frederick Chambers

Workforce and Call Center Operations Manager • Excellent Call Center Management…

Experience

1. Workforce Analyst

   Ayin Health Solutions

   Nov 2021 — Present · Salem, OR, US

   Prepare, analyze, and summarize monthly, quarterly, and annual Service Operations statistics, with particular emphasis on claim and customer service performance metrics. Streamline and automate processes where possible. Reports include, but are not limited to: operating budget statements, key indicator reports (for Service Operations, Service Improvement Team, Administrative Quality Council, etc.), budget roll-up, membership report, claims reports, and Complaints, Appeals, and Grievances summaries.• Serve as the Service Operations statistical and data analyst link for other Health Plan reporting (Board, Service Improvement Team, Administrative Quality Council, etc.).• Proactively identify trends and concerns for Management. Recommend possible interventions and solutions where appropriate.• Train Managers, Directors, and Training Staff on appropriate business usage of existing and newly implemented reporting applications.• Lead or serve on project teams as required.• Serve as technical and analytical resource for Service Operations staff.• Prepare graphical presentations of complex data as required.

Education

• Western Oregon University

  BS

Skills

• Scuba Diving
• Photography
• Photoshop
• Lightroom
• Training
• Management
• Team Leadership
• Employee Training
• Supervisory Skills
• Customer Service
• Teaching Adults
• Web Development
• Project Management
• Customer Oriented
• Public Speaking
• Motivational Speaking
• Career Counseling
• Employee Relations
• Digital Photography
• Portrait Photography
• Commercial Photography
• Art Direction
• Visual Arts
• Geography
• Gps Devices
• Commercial Diving
• Ski
• Aerial Photography
• Adobe Photoshop
• Social Media