Frederic Doucet
Service Delivery Manager @Firmenich
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WORK HISTORY
Service Delivery Manager @Firmenich
Neuilly-sur-Seine, FR
Supervising of IT Department, HelpDesk/Support in Paris office and Castets factory- IT/Telecom Project Management- Managing of IT purchases, payments, costs, providers, suppliers, contracts- Ensures work is performed within established policies, procedures, and standards- Deliver VIP Support to the Executives.
EDUCATION
Lycée Chevrollier
Bac Pro MRBT
SKILLS
ABOUT FREDERIC DOUCET
Business and technical partner with more than one decades of experience in the management of effective IT Client Support Services first in France, Spain, Italy and UAE in a global acting company- Collaborative leader with the ability to execute on stated objectives and strong customer service orientation, high creative will, deep understanding of market trends and high affinity for technology- More than 10 years of experience in the management of international and interdisciplinary teams- Global deployment of Canon uniFLOW solution with secure print- Design and implement digital signage solution in many countries- Successful implementation of new Site in Dubai and his extension 2 years after- Design and implementation of a new concept user oriented “Open Doors” which improves the IT knowledge for the users and improve their productivity- Experienced in managing budget and in remote vendor governance- Deep knowledge of IT Hardware, Infrastructure, Peripherals- and Standard Software Application- ITIL V3 certified
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