Frédéric Czajkowski
Itsm Process Director @Accor
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WORK HISTORY
Itsm Process Director @Accor
EDUCATION
IFPO
BTS; DEUG; Baccalauréat, Gestion PME-PMI; Sciences économiques; Economie
ABOUT FRÉDÉRIC CZAJKOWSKI
Senior IT Operations Leader with 25+ years of experience in international environments, delivering operational excellence, structured transformation, and measurable service performance improvements.Experienced in leading global ITSM organizations, designing Target Operating Models, and aligning IT services with business priorities. Strong background in ITIL-based governance, vendor management, infrastructure operations, and service performance management.Recognized for stabilizing complex environments, improving CSAT/NPS, optimizing costs, and building high-performing teams.Currently expanding expertise in Generative AI certification track) and Data Management & Governance to progressively integrate automation, analytics, and data-driven practices into IT operations.Open to senior leadership opportunities in IT Operations, Service Delivery, and IT Transformation.
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