Freddy Villano
VP of Customer Service & Tech Support at Glyph Production Technologies
- Role
- VP of Customer Service & Tech Support at Glyph Production Technologies
- Location
- Ithaca, NY, US
- LinkedIn followers
- 500 followers
About Freddy Villano
With more than 20 years of experience as a journalist, editor, and communications…
Experience
VP of Customer Service & Tech Support
May 2011 — Present · Cortland, NY, US
Lead all service-related activities at Glyph, including customer service and tech support (for both end-user and reseller), new product testing and development, content creation (including, but not limited to, product manuals, knowledge base and warranty info), Zendesk integration, Pro Team membership and more. Manage a team of customer service technicians.Glyph is a unique pro-consumer hard drive company working closely with the arts community, especially sound engineers, musicians, photographers and videographers.
Education
Dell'Arte International School of Physical Theatre
Master of Fine Arts (MFA), Ensemble-based Physical Theater
2004 — 2007
Musicians Institute
Certificate of Completion, Bass Institute of Technology (BIT)
1991 — 1992
The City College of New York
Bachelor of Arts (B.A.), English Language and Literature/Letters
1998 — 2004
Skills
- Writing
- Sound
- Concerts
- Songwriting
- Journalism
- Drums
- Sound Design
- Studio Recording
- Blues
- Bass
- Musicians
- Tour Management
- Guitarist
- Mastering
- Music Education
- Band
- Bands
- Recording
- Live Sound
- Audio Engineering
- Guitar
- Music
- Composition
- Pro Tools
- Original Music
- Guitar Playing
- Midi
- Music Theory
- Music Production
- Music Industry
- Songs
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