Freddy Veliz
Director - Sro Front Line Operations & Recovery @RBC
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WORK HISTORY
Director - Sro Front Line Operations & Recovery @RBC
Toronto, ON, CA
EDUCATION
PEOPLECERT
ITIL Foundation & LSS Yellow Belt Certificate
York University - Schulich School of Business
Certificate
Pink Elephant Inc
Certificate
Mohawk College
Diploma
RBC Training
Managerial Excellence (MEx)
DevOps Institute
Site Reliability Engineering (SRE)
SKILLS
ABOUT FREDDY VELIZ
Managing the Site Reliability Operations (SRO) Front Line Operations & Recovery 24/7/365 teams: HPE NonStop, IBM iSeries, Mainframe Operations, Hosting Operations: Windows, Linux, Storage, Hardware & Virtual and Network & Security Operations for Royal Bank\'s global Infrastructure and Networks. Accountable for the efficient operations of the teams while practicing the SRE model to evolve how we manage infrastructure into a business and service perspective rather than simply just infrastructure focused. Practicing engineering culture around Observability to improve availability, reduction of toil, and a focused automation and continuous improvement mindset. To align with RBC\'s objective to improve proactive incident avoidance and recovery response.
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