Freddy Joyal
Assistant Hostel Manager @Hostelling International Canada
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WORK HISTORY
Assistant Hostel Manager @Hostelling International Canada
Edmonton, AB, CA
Assisting the General Manager in creating and adhering to hostel budgets.Partaking in long-term strategic planning and assisting the hostel manager with capital project planning and implementation.Managing front desk staff to ensure they are working as a team while completing their assigned responsibilities to HI Canada standards and the expectations of the guests.Administering front desk performance/compensation reviews on time, maintaining staff files, and accurately documenting any performance-related incidents.Assisting in the selection of new employees by being part of the interview process.Resolving conflict in the workplace as it arises and afterwards if required, for serious situations.
EDUCATION
University of Calicut
Bachelor's Degree
Prairie Western College
Diploma
Lambton College
Post Graduate Diploma
SKILLS
ABOUT FREDDY JOYAL
Experienced hospitality professional with over 10 years of proven success in operations management, team leadership, and delivering outstanding customer service. Skilled in supervising unionized environments, conflict resolution, payroll administration, staff training and development, and time management. Known for making sound decisions under pressure and passionate about creating memorable guest experiences while building and supporting high-performing teams in fast-paced hospitality settings.
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