Freddy Cespedes

General Manager @Precision Garage Door Service®

Hayward, CA, US

Responsible for planning, organizing, leading and controlling of ALL business related aspects for three markets of Precision Garage Door (Bay Area, Sacramento, Stockton)- Managed all major customer issues as first POC by immediate electronic communications and by phoneManaged Business Yelp & Google accounts by responding to ALL reviews, and personal addressing any negative reviews- Lead and coordinate all business sales, marketing, operations including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements- Responsible for all recruiting, hiring, on-boarding, and training- Developed, created and maintained company culture- Managed at staff of 40+- After hours point of contact for team and or customer emergencies- Sales performance setting and monitoring- Developing, Driving and growing newer Sacramento & Stockton markets- Responsible for final approval of all door pricing for markets within the Bay Area, Sacramento, and Stockton- Managed all aspects of vehicles for a fleet of 50+ vehicles- Implemented safety measures/protocols for warehouse and field environments- Reorganized and created layout for 2 warehouses by developing plans, purchasing racking, and identifying best approach logistically and financially- Developed a company culture and environment surrounding how to succeed as a Technician through customer satisfaction, productivity as an individual, and mindset- Responsibility for immediately addressing safety concerns- Managed and coordinate warehouse operations - Maintained warehouse conditions abiding by company policy and industry standard- Established and enforced warehouse Standard Operating Procedures- Meet all Environmental, Health and Safety rules and operate in a safe manner- Daily advanced use of Google Workspace/Microsoft Office.

San José State University

General Education & Degree Required Courses

California State University - East Bay

Degree Required Courses

University of Phoenix

Bachelor of Arts - BA, Business Marketing