Freddie Munoz

Experience

1. Enterprise Customer Success Manager

   AlertMedia

   Aug 2023 — Present

   Build strong relationships with customers in the enterprise category • Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention • Align with the Customer Success organization and Expands Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities • Manage a series of personal and automated touchpoints and to drive ongoing customer experiences • Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features • Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations • Provide quick and responsive ongoing technical and administrative support • Keep track of new product developments and strategically inform/train customers on them • Communicate desired software requirements to product management team in a cross-functional feedback loop

Education

• California State University, Fullerton

  BA, Communications - Emphasis in Advertising

Skills

• Advertising
• Media Planning
• Integrated Marketing
• Lead Generation
• Google Analytics
• Online Advertising
• Media Buying
• Digital Marketing
• Analytics
• Social Media Marketing
• Social Media
• Creative Direction
• Digital Strategy