Fredericka Scantling

Client Service Center Manager @Pinnacle Financial Partners

Nashville, TN, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Aug 2017 — Present

Client Service Center Manager @Pinnacle Financial Partners

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Franklin, TN, US

EDUCATION

N/A

Polk State College

Associate of Arts (A.A.), Business Management

N/A

Lipscomb University

Bachelor of Professional Studies, Organizational Leadership

N/A

Tennessee State University

Business Administration, Management and Operations

2018

Trevecca Nazarene University

Master of Business Administration - MBA, Organizational Leadership

SKILLS

Call CentersBusiness DevelopmentNegotiationCall CenterManagementTeam BuildingDirect SalesCustomer ExperienceSellingTeam LeadershipProgram ManagementStrategyAccount ManagementProcess ImprovementLeadershipStrategic PlanningForecastingSalesforce.comCross-Functional Team LeadershipSales OperationsProduct ManagementEnterprise SoftwareSales ManagementCloud ComputingVendor ManagementChannel PartnersSalesCustomer SatisfactionNew Business DevelopmentTime ManagementSolution SellingSales ProcessBusiness StrategyCrm

ABOUT FREDERICKA SCANTLING

Senior Operations Manager with extensive experience leading high volume call centers for Commercial and Federal accounts. Strong reputation for building exceptional teams, driving results and delivering quality business process improvements.Specialties: Multi-Site Operational Management, Vendor and Customer Relationship Management, Certifications in HDI Support Center Management, ITIL Foundations and Intermediate Service Operations

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