Fredericka Scantling
Client Service Center Manager, Pinnacle Financial Partners
- Role
- Client Service Center Manager at Pinnacle Financial Partners
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Fredericka Scantling
Senior Operations Manager with extensive experience leading high volume call centers for Commercial and Federal accounts. Strong reputation for building exceptional teams, driving results and delivering quality business process improvements.Specialties: Multi-Site Operational Management, Vendor and Customer Relationship Management, Certifications in HDI Support Center Management, ITIL Foundations and Intermediate Service Operations
Experience
Client Service Center Manager
Aug 2017 — Present · Franklin, TN, US
Education
Polk State College
Associate of Arts (A.A.), Business Management
Lipscomb University
Bachelor of Professional Studies, Organizational Leadership
Tennessee State University
Business Administration, Management and Operations
Trevecca Nazarene University
Master of Business Administration - MBA, Organizational Leadership
2018
Skills
- Call Centers
- Business Development
- Negotiation
- Call Center
- Management
- Team Building
- Direct Sales
- Customer Experience
- Selling
- Team Leadership
- Program Management
- Strategy
- Account Management
- Process Improvement
- Leadership
- Strategic Planning
- Forecasting
- Salesforce.com
- Cross-Functional Team Leadership
- Sales Operations
- Product Management
- Enterprise Software
- Sales Management
- Cloud Computing
- Vendor Management
- Channel Partners
- Sales
- Customer Satisfaction
- New Business Development
- Time Management
- Solution Selling
- Sales Process
- Business Strategy
- Crm
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