Freddy Castillo
- Role
- SAP Manager - Enterprise Operations as a Service at Deloitte
- Location
- Flint, TX, US
- LinkedIn followers
- 500 followers
About Freddy Castillo
SAP Manager with 20+ years of experience specializing in SAP application managed…
Experience
SAP Manager - Enterprise Operations as a Service
Jan 2022 — Present
Industry: Life Sciences and Health CareRole: SAP Client Delivery ManagerDuration: 14 monthsGlobal healthcare industry leader offering a comprehensive range of products and services tailored for individuals with renal diseases through a network of outpatient dialysis centers and production sites worldwide.• Leading innovation initiatives, engage stakeholders effectively, and ensure successful project delivery for managed services in applications, covering both business and IT processes.• Collaborate closely with Business and Technology stakeholders to ensure that support teams consistently deliver services as expected. • Established as a trusted advisor at all levels of client leadership, responsible for driving status reporting and presentations up to executive leadership.• Leading a team of SAP resources supporting various modules including SD, MM, PP, FI, Ariba, Basis, Security, PI, and ABAP.• Prioritizing process improvement and innovation, collaborating with support teams to identify opportunities for reducing issue tickets through automation.• Manage resource allocation, project/engagement contracts, and statement of work adjustments.• Proactively identify opportunities to upsell additional services based on clients\' plans and preferences for future projects or business decisions.Industry: Construction Industries, Resource Industries and Energy & TransportationRole: SAP Project ManagerDuration: 10 monthsLeading manufacturer of construction and mining equipment, industrial turbines and locomotives.• Project management activities such as budget monitoring, project planning, resource coordination, status tracking and project communication.• Technical solution and architecture design planning.• Business process monitoring across S/4 HANA, HANA, ERP, and other SAP solutions.• Coordinate with client project leadership and executives on future project phase planning and business requirements.
Education
Tyler Junior College
Business Administration and Management, General
2012 — 2013
Tyler Junior College
WAN Technology certificate / System Administration certificate
2002 — 2004
Lamar University
Bachelor’s Degree, Business Administration and Management, General
2013 — 2020
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