Freddy Castillo

Role
SAP Manager - Enterprise Operations as a Service at Deloitte
Location
Flint, TX, US
LinkedIn followers
500 followers

About Freddy Castillo

SAP Manager with 20+ years of experience specializing in SAP application managed…

Experience

  1. SAP Manager - Enterprise Operations as a Service

    Deloitte

    Jan 2022 — Present

    Industry: Life Sciences and Health CareRole: SAP Client Delivery ManagerDuration: 14 monthsGlobal healthcare industry leader offering a comprehensive range of products and services tailored for individuals with renal diseases through a network of outpatient dialysis centers and production sites worldwide.• Leading innovation initiatives, engage stakeholders effectively, and ensure successful project delivery for managed services in applications, covering both business and IT processes.• Collaborate closely with Business and Technology stakeholders to ensure that support teams consistently deliver services as expected. • Established as a trusted advisor at all levels of client leadership, responsible for driving status reporting and presentations up to executive leadership.• Leading a team of SAP resources supporting various modules including SD, MM, PP, FI, Ariba, Basis, Security, PI, and ABAP.• Prioritizing process improvement and innovation, collaborating with support teams to identify opportunities for reducing issue tickets through automation.• Manage resource allocation, project/engagement contracts, and statement of work adjustments.• Proactively identify opportunities to upsell additional services based on clients\' plans and preferences for future projects or business decisions.Industry: Construction Industries, Resource Industries and Energy & TransportationRole: SAP Project ManagerDuration: 10 monthsLeading manufacturer of construction and mining equipment, industrial turbines and locomotives.• Project management activities such as budget monitoring, project planning, resource coordination, status tracking and project communication.• Technical solution and architecture design planning.• Business process monitoring across S/4 HANA, HANA, ERP, and other SAP solutions.• Coordinate with client project leadership and executives on future project phase planning and business requirements.

Education

  • Tyler Junior College

    Business Administration and Management, General

    2012 — 2013

  • Tyler Junior College

    WAN Technology certificate / System Administration certificate

    2002 — 2004

  • Lamar University

    Bachelor’s Degree, Business Administration and Management, General

    2013 — 2020

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Freddy Castillo — SAP Manager - Enterprise Operations as a Service at Deloitte in Flint, TX, US | Unifers