Fred Singleton
Director @Concentrix
Hickory, NC, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2015 — Present
Director @Concentrix
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Hickory, NC, US
EDUCATION
N/A
Northern Virginia Community College
Business Administration and Management, General
N/A
Hyles-Anderson College
Bachelor's degree
SKILLS
Customer ServiceTeam BuildingStrategic PlanningCustomer RelationsCall CenterOperations ManagementCoachingHuman Capital ManagementP&L ResponsibilityP&L ManagementExecutive CoachingProcess ImprovementBpoPersonnel ManagementRecruitingLeadership DevelopmentCustomer SatisfactionCustomer RetentionPerformance ManagementTeam LeadershipInbound MarketingStaff DevelopmentTrainingTeachingPublic SpeakingCustomer ExperienceHiringNonprofitsProject ManagementAccount ManagementManagementCall CentersStrategyTelemarketingCommunity OutreachInterviewsCall Center DevelopmentEmployee RelationsEmployee TrainingWorkforce Management
ABOUT FRED SINGLETON
Results-driven tech oriented global account management and operations leader with 23+ years of experience in customer experience, service delivery, and strategic portfolio management. Proven track record in driving revenue growth, optimizing processes, and leading high-performance teams in dynamic, high-demand environments. Adept at stakeholder engagement, strategic planning, and implementing industry best practices to deliver winning results.
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