Fred Singleton
Social Media | Tech CX Leader | Sales Innovator | Telco | Customer Journey Mapping | Multi Site Expert
- Role
- Director at Concentrix
- Location
- Hickory, NC, US
- LinkedIn followers
- 500 followers
About Fred Singleton
Results-driven tech oriented global account management and operations leader with 23+ years of experience in customer experience, service delivery, and strategic portfolio management. Proven track record in driving revenue growth, optimizing processes, and leading high-performance teams in dynamic, high-demand environments. Adept at stakeholder engagement, strategic planning, and implementing industry best practices to deliver winning results.
Experience
Director
May 2015 — Present · Hickory, NC, US
Education
Northern Virginia Community College
Business Administration and Management, General
Hyles-Anderson College
Bachelor's degree
Skills
- Customer Service
- Team Building
- Strategic Planning
- Customer Relations
- Call Center
- Operations Management
- Coaching
- Human Capital Management
- P&L Responsibility
- P&L Management
- Executive Coaching
- Process Improvement
- Bpo
- Personnel Management
- Recruiting
- Leadership Development
- Customer Satisfaction
- Customer Retention
- Performance Management
- Team Leadership
- Inbound Marketing
- Staff Development
- Training
- Teaching
- Public Speaking
- Customer Experience
- Hiring
- Nonprofits
- Project Management
- Account Management
- Management
- Call Centers
- Strategy
- Telemarketing
- Community Outreach
- Interviews
- Call Center Development
- Employee Relations
- Employee Training
- Workforce Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.