Fred Jeannet

About Fred Jeannet

Calm in chaos, focused in crisis. I bring a blend of military discipline…

Experience

1. Systems Analyst Specialist

   Worldpay

   Apr 2024 — Present · Cincinnati, OH, US

   Identify process improvement opportunities and collaborated with stakeholders to reengineer processes-Utilized Power Automate to streamline project management processes by auto-generating tasks within Microsoft Teams Planner-Developed automated workflows to enhance team collaboration and task tracking, resulting in increased efficiency and reduced manual workload-Analyze business and user needs, documented requirements, and translated them into system specifications-Develop test plans and supported test execution to ensure systems perform as expected-Advise on hardware/software selection and vendor prioritization-Analyze industry trends to improve processes and support colleagues-Planned, coordinated, and executed end-to-end UAT testing for bidirectional integrations between ServiceNow and Workday, ensuring data accuracy, process alignment, and system stability-Developed comprehensive UAT test plans, scripts, and scenarios tailored to validate HR and ITSM workflows across both platforms-Partnered with cross-functional stakeholders to define test objectives, secure UAT participants, and manage execution timelines-Identified, documented, and triaged UAT defects, collaborating with developers and integration partners to drive timely resolution-Validated data synchronization and business rule execution between ServiceNow and Workday, including employee lifecycle events and ticketing workflows-Facilitated UAT readiness meetings and status updates, ensuring business alignment and stakeholder buy-in before go-live.

Education

• University of Cincinnati

  Biology, General

  2009 — 2012

• Walden University

  Bachelor of Science

  2016 — 2020

• Elder High School

  High School

  2004 — 2008

Skills

• Communication
• Operational Risk Management
• Windows 7
• Manual Testing
• Team Motivation
• Critical Thinking
• Law Enforcement
• Team Foundation Server (Tfs)
• Customer Support
• Troubleshooting
• Web Applications
• Microsoft Excel
• Problem Solving
• Agile Methodologies
• First Aid
• Ibm Content Manager
• Management
• Team Building
• Windows 10
• Public Speaking
• Leadership
• User Acceptance Testing
• Computer Hardware
• Hp Quality Center
• Bloodborne Pathogens Training
• Software Testing
• Automated External Defibrillator (Aed)
• Analytical Skills
• Application Testing
• Microsoft Word
• Team Leadership
• Customer Service
• Microsoft Office