Fred Foster
- Role
- Sr Customer Success Manager at Processmap Now Ideagen Ehs
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Sr Customer Success Manager
Aug 2018 — Present
Responsible for managing the customer relationship and retention for multiple enterprise accounts-Manage clients from implementation, provide product support, training, enhancement and defect management and primary liaison to other departments-Project Manage change requests, including API’s, Custom Reports, and data migrations-Coordinates the involvement of company personnel including management, services and product to meet account performance objectives and customer’s expectations-Conduct Quarterly Business Reviews with Customers -Increase revenue by identifying up-sell opportunities
Skills
- Salesforce.com
- Strategic Partnerships
- Saas
- Strategic Planning
- Business Development
- Account Management
- Direct Sales
- Sales Management
- New Business Development
- Enterprise Software
- Software as a Service (Saas)
- Product Management
- Sales Process
- Team Leadership
- Crm
- Solution Selling
- Customer Relationship Management (Crm)
- Cloud Computing
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