Fred Aiello

About Fred Aiello

Experienced Vice President with demonstrated success in generating business, effective…

Experience

1. Vice President, Managed Service Programs

   Peak Technical Staffing Usa

   Feb 2019 — Present

   Oversee the Managed Service and Payroll Divisions:* Foster a culture of operational excellence, accountability, innovation and collaboration * Drive high customer satisfaction * Create and manage operational KPIs that measure and drive excellence * Provide operational leadership and grow leaders within the team * Hire operations staff and manage individual performance * Actively take on mentoring responsibilities * Manage reporting and client escalation management * Manage customers that range from large enterprise class environments to small sized organizations * Manage all financial aspects of the Managed Service Team, including departmental P&L, forecasting and expense management * Translate overall organization strategy into tactical objectives for the Managed Service Team * Establish and maintain relationships with key suppliers and partners to ensure that products and services meet quality and cost standards * Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization * Work in close cooperation with all other areas of the organization

Skills

• Project Management
• Management
• Negotiation
• Project Planning
• Training
• Quality Assurance
• Human Resources
• Sales
• Employee Relations
• Technical Recruiting
• Business Process Improvement
• Business Development
• Operations Management
• Cold Calling
• New Business Development
• Cross-Functional Team Leadership
• Team Building
• Account Management
• Customer Service
• Sales Management
• Process Improvement
• Strategic Planning
• Contract Negotiation
• Recruiting
• Team Leadership