Frazer Hardy
Head of Customer Success @Percipient | A Multi-Award-Winning Sage Intacct Partner
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WORK HISTORY
Head of Customer Success @Percipient | A Multi-Award-Winning Sage Intacct Partner
Manchester, GB
Lead and develop a Customer Success team, setting strategy, structure, and performance standards across onboarding, adoption, retention, and expansionOwn customer lifecycle strategy and commercial performance, including renewals, net revenue retention, and account growthBuild and manage strategic partnerships that drive revenue, customer value, and market expansionAlign Customer Success and partner strategy with Sales, Product, and Marketing to support scalable growthAct as executive sponsor for key accounts, ensuring long-term value delivery and strong stakeholder relationships
EDUCATION
Holmfirth High School
GCSE
Huddersfield New College
Business Studies
The Manchester Metropolitan University
Bachelor of Arts - BA, Business Management (With Placement)
ABOUT FRAZER HARDY
Experienced Account Manager in the SaaS & Software industry with extensive experience of managing customer relationships, increasing customer satisfaction and driving product adoption. Throughout this time I have demonstrated a proven ability to collaborate effectively and build long term relationships with our clients and a deep understanding of customer best practices. Seeking to leverage these skills to maintain high levels of customer retention and contribute towards overall business growth.Currently working for Percipient as the Lead Customer Success Manager for our Sage Intacct Customer base, ensuring continuous success and retention by developing and maintaining strong and long lasting customer relationships with our growing list of Sage Intacct customers.
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