Fraser F.
Global Support Manager @Kpler
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WORK HISTORY
Global Support Manager @Kpler
EDUCATION
Edinburgh Napier University
PgD, Software Technology
Edinburgh Napier University
BSc, Electronic & Electrical Engineering
SKILLS
ABOUT FRASER F.
Over 20 years experience in troubleshooting computer systems on HP-UX and Linux, at software and hardware level.This involves analytical troubleshooting as a subject matter expert covering all aspects of the system from installation, sys admin to onsite troubleshooting,consultancy and training worldwide.Key Responsibilities• Deployment & support of multi-server distributed systems for telecoms network monitoring & service assurance and network test & service assurance.• Working cross-functionally with R&D, Marketing and Support organisations.• Planning, on-site installation and commissioning of new software releases in customer production environments across distributed Linux / HP-UX servers.• Creation and auditing of customer knowledge base• Support consultant and subject matter expert on Linux & over a variety of different applications.• software audit and verification, ensuring successful order fulfillment• develop and deliver training to internal staff and customers
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