Fraser Small
Golf Services @The Toronto Hunt
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WORK HISTORY
Golf Services @The Toronto Hunt
Toronto, ON, CA
Delivered high-quality amenity services, ensuring exceptional member and guest experiences in a premium club setting.Contributed to the efficient day-to-day operations of a high-volume facility, helping coordinate cart logistics, tee time scheduling, and course flow. Experiences that strengthened my understanding of operational efficiency and resource allocation.Operated Jonas POS system with precision, accurately processing transactions in alignment with club accounting standards.Responded to phone and in-person member and guest inquiries with professionalism, building lasting relationships with over 400 members.Trained and supported onboarding for 20+ new team members, fostering a collaborative environment and developing leadership, patience, and teamwork skills.
EDUCATION
Lazaridis School of Business & Economics at Wilfrid Laurier University
Honours Bachelor of Arts
Neil McNeil High School
High School Diploma
ABOUT FRASER SMALL
During the last 4+ years as a dedicated Golf Services Associate at The Toronto Hunt, I enhance member experiences by delivering top-notch amenities and service standards. My role extends beyond the green, where I actively engage with over 400 members, fostering lasting relationships and managing inquiries with professionalism. This has taught me to thrive in dynamic, pressure-filled environments, exemplifying leadership and public speaking skills honed through rigorous training and real-world application. I am committed to innovation and inclusivity, particularly in the advocacy for neurodiverse individuals through my involvement as Vice President of Research and Development at Enactus Laurier. Here, I\'ve played a pivotal role in pioneering a work transition program for autistic students, leveraging my research acumen and industry consultations to steer our project to success, claiming several awards in competition and becoming research certified. I did all this while working towards an Honours Bachelor of Arts in Economics (struggling at times). I plan on perusing an economic research specialization where I will take Advanced Stream Microeconomics, Macroeconomics and Econometrics, and complete an additional research paper on top of my thesis.
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