Franz Perez
Applications Specialist @Stikeman Elliott LLP
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WORK HISTORY
Applications Specialist @Stikeman Elliott LLP
Toronto, ON, CA
Personally responded to service requests related to the iManage DMS and related systems while training users on specific product features & gathering feedback for quality of life process improvements.Participated in application testing, installation, configuration, upgrades, and maintenance for a host of over 20 applications.Updated documentation of guidelines, standards, and processes for iManage DMS and other related applications.Recommended and implemented process and reporting improvements related to daily maintenance tasks, knowledge management, incidents, and application-related change requests.Acted as the primary technical expert when performing system updates & changes by participating in project planning meetings, coordinating with vendor & user testing teams, coordinating & conducting prerequisite system configurations, and creating unique process documentation by harmonizing vendor guides & knowledge of the organization\'s unique application ecosystem.
EDUCATION
York University
Bachelor of Commerce - BCom, Business/Commerce, General
Ryerson University
Computer Engineering
St Aloysius Gonzaga Secondary
High School, Extended French
SKILLS
ABOUT FRANZ PEREZ
Certified ScrumMaster | Agile Thinker & Doer | Enabling Technical Teams to Maximize Value
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