Franz Xaver Gillmeyer
Senior Customer Success Manager @DataGuard
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Manager @DataGuard
Munich, DE
SummaryI own the full post-sales lifecycle for 150+ DACH SME & Mid-Market accounts, driving adoption, preventing churn risk, and qualifying expansion potential for Sales. Portfolio ARR ~€3mio.Key Achievements (2025)- Exceed GRR goals- Top performer in generating expansion leads & opportunities; second highest NRR across all customer-facing teams- Top performer in churn recovery across CS SMB; highest win-back rate- 140% product engagement target achievement- Supported Customer Org through improving Salesforce workflows & creating custom AI tools and automations (GPT & n8n)- Supported Customer Org + leadership with materials and collateral (Figma & PPT) for playbooks (onboarding, expansion, pricing migrations) and leadership communicationsResponsibilities- Manage full customer lifecycle across onboarding, adoption, retention & recovery- Monitor product engagement signals + health scores to identify risk early + preparing net-reduction forecast for Director CS to accelerate strategic decision making across CS portfolios- Qualify expansion triggers and surface warm SQOs into Sales- Translate customer needs + feedback into actionable product insights to improve roadmap alignment
EDUCATION
University of Augsburg
Bachelor of Arts - BA, Social Sciences
Technical University of Munich
Master of Arts - MA, Responsibility in Science, Engineering and Technology
ABOUT FRANZ XAVER GILLMEYER
I help organizations stay secure, compliant, and confident through lasting partnerships.As a Customer Success Manager in B2B Security & Compliance SaaS, my focus is to make complex requirements feel simple and reliable. I work with CISOs, ISOs, Security / Risk / Compliance officers, IT and Legal leaders to ensure that our platform delivers measurable value, reduces audit stress, and strengthens their overall security posture.My approach is proactive: understanding each customer’s regulatory landscape, anticipating renewal risks early, and aligning product capabilities with real-world compliance goals. I translate technical features into business assurance while also feeding back customer insights, usage, and unmet needs into product thinking.This intersection matters to me: empowering customers to extract value today, while helping shape where the product goes next.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.