Frantz Dugue
Customer Success Manager at UiPath
- Role
- Customer Success Manager at UiPath
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Frantz Dugue
Building effective and mutually beneficial relationships is my passion. With over 20 years of experience as a Relationship Management/Sales professional, I am focused on deepening client partnerships that lead to high client retention and new revenue for organizations within the Information Technology sectors (Software, Hardware, and IT Services). To achieve client expectations, I collaborate across internal teams to develop products and services, and build and implement corporate strategies.• SALES/RELATIONSHIP MANAGEMENT:\"Voice of the Client\" internally, identify new and upselling opportunities, requirements gathering, strengthen internal relationships with senior stakeholders for excellent external service, proposal generation, contract negotiation, team building and knowledge sharing, client onboarding, and client issue resolution. • PROBLEM-SOLVER: Update client stakeholders on product roadmap and issue resolution. Build Client Development Plan. Coordinate with internal resources on escalated items.• TECHNOLOGY: SDLC | CRM tools (SalesForce, Dynamics, SAP)| Application Enhancement | Help Desk Services| Office 365 Migration | EdTech | Remote Monitoring | Unified Communications | Sharepoint IntegrationSpecialties:TECHNOLOGY BUSINESS DEVELOPMENT | SOLUTIONS-DRIVEN CLIENT RELATIONSHIP MANAGEMENT, SALES AND SERVICES | PARTNER/CHANNEL SALES
Experience
Customer Success Manager
Jun 2023 — Present · Charlotte, NC, US
Education
New York University
Master of Science (M.S.), Management of Technology
Pace University
Bachelor of Business Administration (B.B.A.), International Management
Universidad de Salamanca
Diploma of Spanish Proficiency, Language and Culture Program
Skills
- Options
- Requirements Analysis
- Salesforce.com
- Fixed Income
- Bonds
- Bloomberg
- Sdlc
- Business Development
- Siebel
- Relationship Management
- Settlement
- Banking
- Mutual Funds
- Swift Payments
- Strategic Partnerships
- Derivatives
- Middle Office
- Market Data
- Financial Markets
- Trading
- Investment Banking
- Back Office
- Application Enhancement
- Integration
- Financial Services
- Crm
- Finance
- Trading Systems
- Electronic Trading
- Leadership
- Front Office
- Management
- Equities
- Swift Messaging
- Portfolio Management
- Fx Options
- Capital Markets
- Credit
- Securities
- Financial Risk
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