Fran Scianna

Payments Professional, Servant Leader

Role: Sr Manager, Client Services at Blackhawk Network
Location: Chandler, AZ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Fran Scianna

Accomplished Sr. Manager with 20+ years of experience in onboarding, implementations, and customer success. Demonstrated ability lies in directing teams to ensure delivery of exceptional customer experiences. Known for enhancing client onboarding processes through strategic scalability recommendations, resource alignment, and technology enhancements. Proven track record of promoting smooth onboarding experience for clients, resulting in minimal post-onboarding issues. Consistently boosted team morale and productivity through effective leadership communication and servant leadership principles. Skilled in process optimization and automation, ensuring efficient and precise delivery of client services.

Experience

Sr Manager, Client Services
Blackhawk Network
May 2024 — Present · Pleasanton, CA, US

Skills

Program Management
Requirements Analysis
Business Analysis
Credit Cards
Visio
Electronic Payments
Business Process Improvement
Management
Quality Assurance
Data Analysis
Training
Testing
Payment Systems
Emv
Payments
Customer Service
Business Development
Risk Management
Process Improvement
Test Planning
Integration
Leadership
Project Management
Troubleshooting
Software Documentation
Payment Card Processing
Requirements Gathering
Software Project Management
Long-Term Customer Relationships
Analysis

Contact information

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Work email
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Personal email
•••••@•••••.com
Direct dial
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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Fran Scianna

Experience

Sr Manager, Client Services

Skills

Find verified contacts for anyone on LinkedIn