Franny Goolsby

About Franny Goolsby

With over 20 years of BPO Sales & Customer Engagement Strategy experience, I support…

Experience

1. Vice President, Vertical Business Partner

   Carenet Health

   Jun 2025 — Present

   As a strategic advisor at Carenet Healthcare, I partner with organizations to design and deploy high performance patient and provider engagement models. My focus is on aligning enterprise needs with value based care outcomes by leveraging Carenet’s clinical, digital, geographic diversification, and omnichannel capabilities.Key areas of responsibility include:• Advising MedTech, Payor, Pharma, Diagnostics and Health System leaders on scalable engagement strategies• Designing care team models to support acquisition, retention, and quality outcomes• Aligning clinical, tech, and ops inputs into integrated engagement strategies• Tracking trends in telehealth, RPM, and population health to guide client planningMy role is rooted in collaboration, thought leadership, and delivering solutions that extend beyond the Engagement Center which empowers organizations to drive measurable impact in patient experience and health outcomes.

Education

• Creighton University

  BA

  2000 — 2004

Skills

• Selling
• Recruiting
• Leadership
• Customer Relationship Management (Crm)
• Healthcare
• Call Centers
• Business Development
• Sales
• Direct Sales
• Team Building
• Management
• Telecommunications
• Solution Selling
• Sales Operations
• Customer Retention
• Customer Service
• Marketing
• B2b
• Customer Relations
• Coaching
• Business-to-Business (B2b)
• Strategic Planning
• Sales Management
• Program Management
• Team Leadership
• Account Management
• Salesforce.com
• Crm
• Marketing Strategy
• New Business Development