Franky Yichang W.
- Role
- Senior User Experience Designer at JPMorganChase
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Franky Yichang W.
As a passionate UX Designer, I bring together creativity, thoughtful analysis, and a deep…
Experience
Senior User Experience Designer
Nov 2022 — Present
Worked as UX designer for Chase Ultimate Rewards product under DCE (Design and Customer Experience)- Connected Commerce business line. Uplifted user experiences for Chase Ultimate Rewards and Benefit products across mobile and web platforms. Worked with external card partners like United Airlines, Disney, Marriott, and Instacart by enhancing their customer-facing UR digital experiences. Thrived in a collaborative environment that valued user feedback and embraced data-driven decision-making to improve user satisfaction, increase user engagement, and a higher conversion rate for the bank\'s business goal.
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