Frank Valentino
Strategy & Operations Leader | Coaching, Enablement & Early‑Career Development | Bringing Clarity, Alignment & Execution
- Role
- Senior Consultant Cross-functional Execution & Program Delivery at Capco
- Location
- Saratoga Springs, NY, US
- LinkedIn followers
- 500 followers
About Frank Valentino
Throughout my career, I’ve been drawn to work that requires making sense of unclear situations and helping people move forward with confidence. I’ve worked across financial services, retail, and consumer goods, often in roles where the problems were new, and the expectations were high.I take on the work that sits between teams. Sometimes that means running a cross-functional program. Other times, it means supporting leaders through decisions that do not have an obvious answer or helping teams build alignment when priorities shift. I focus on clarity, communication, and steady progress. I listen, ask questions that get to the real issue, and build a structure that makes the work easier for the people doing it. I am comfortable learning quickly and stepping into situations without a playbook.Alongside that work, I spend a meaningful amount of time supporting early-career employees as they learn to operate in fast-moving environments. I help them understand context, build judgment, and develop habits that make them effective in cross-functional settings. It is one of the parts of my job I enjoy most, and it has shaped the way I approach leadership and operations.I am most energized by roles that blend strategy, operations, and people development. I enjoy helping teams build momentum and supporting early career talent as they grow their skills and confidence.
Experience
Senior Consultant Cross-functional Execution & Program Delivery
Jun 2021 — Present · New York, NY, US
Strategic partner to Fortune 500 financial institutions and digital banks, focused on business operations, cross‑functional execution, and project turnaround. Known for bringing clarity to ambiguous environments, supporting early‑career talent, and building the documentation teams rely on.Selected Projects:Cross-Functional Delivery Lead - Core Processor Conversion | Top 10 U.S. RetailerLed delivery across Customer Service, Fraud, Collections, Disputes, and Credit Bureau teams to align priorities with an enterprise‑wide conversion. Delivered executive‑ready updates that surfaced risks and informed decision‑making. Identified blockers early, partnered with leaders to resolve issues, and maintained momentum through structured planning and escalation. Built documentation that improved alignment and reduced rework.Operational Readiness Lead – De Novo Bank Launch | Alt Investment-Focused Digital BankDesigned workflows and operating models across Operations, Global Markets, Retirement Solutions, and Customer Service. Clarified interdependencies, strengthened cross‑departmental readiness, and ensured processes fit together seamlessly. Served as a strategic partner to senior leadership, driving alignment and launch readiness through consistent C‑suite engagement. Created training toolkits and operational guides that enabled scalable, consistent service delivery.Collections Strategy Lead | National Digital BankDefined end‑to‑end collections strategy, improving processes, vendor relationships, and lifecycle management. Led sourcing and onboarding of third‑party vendors, ensuring alignment and clear expectations. Partnered with senior leaders to assess performance, recommend improvements, and support operational decision‑making. Developed SOPs and process maps that strengthened coordination and reduced operational risk.
Education
Fordham Gabelli School of Business
Bachelor of Science, Finance
2011 — 2015
Skills
- Blogging
- Accounting
- Research
- Adaptibility
- Corporate Finance
- Social Media
- Mpt Statistics
- Financial Reporting
- Access
- Financial Analysis
- Pro Tools
- Statistics
- Finance
- Microsoft Office
- Sales
- Brinson Attribution with Carino Adjustment
- Crisis Management
- Investments
- Economics
- Budgeting
- Customer Service
- Outlook
- Social Networking
- Entertainment
- Data Analysis
- Conflict Resolution
- Writing
- Financial Modeling
- Music
- Financial Accounting
- Music Production
- Analysis
- Bloomberg Terminal
- Powerpoint
- Microsoft Excel
- Insurance
- Financial Planning
- Bloomberg
- Leadership
- Strategic Planning
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