Francisco Valdiviezo

Front Desk Clerk Night Auditor @Institut De Tourisme Et D\'hôtellerie Du Québec

Montreal, QC, CA

Role Description:*Auditing, balancing, and verifying daily revenue documentation.*Managing the hotel’s reservations inventory, room assignments, and vacancies.*Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information*Answering phones, scheduling wake-up calls and assisting with reservation requests*Responding to guest inquiries, complaints, and concerns.*Balancing cash drawers, recording errors, and reconciling receipts.*Promoting hotel services and features.Role Description:*Auditing, balancing, and verifying daily revenue documentation.*Managing the hotel’s reservations inventory, room assignments, and vacancies.*Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information *Answering phones, scheduling wake-up calls and assisting with reservation requests *Responding to guest inquiries, complaints, and concerns.*Balancing cash drawers, recording errors, and reconciling receipts.*Promoting hotel services and features.*Skills: Problem Solving · Teamwork · Sales Skills · Friendliness · Compusure · Computer Literacy · Organization Skills · Eco-friendly · Communication · Customer Service · Hospitality · English · Hospitality Industry · Integration · Opera · French · Spanish

Universidad de San Martín de Porres

B.A., Communication Sciences and Journalism

CFP des Carrefours

DEP Réception Hôtellerie

CENFOTUR

Diploma, Restaurant/Food Services Management

Colegio La Salle (Lima, Peru)

Elementary and High School