Frank Schaedler

Manager, Customer Care & after Sales Management @Smiths Detection

Wiesbaden, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2013 — Present

Manager, Customer Care & after Sales Management @Smiths Detection

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Wiesbaden, DE

In charge for the commercial After Sales service support, heading the Customer Care Center and Service Project Management Team for NE EMEA.

EDUCATION

1988 — 1991

Fachhochschule Wiesbaden

Dipl.-Ing., Telecommunications

SKILLS

Service DeliveryManagementSip TrunkingWirelessNetworkingMplsTelecommunicationsProgram ManagementVoipTelephonyCloud ComputingMobile DevicesProject ManagementLeadershipSipContract NegotiationProduct ManagementCustomer RelationsSoftswitchPre-SalesContract NegotiationsProcess ImprovementCustomer ServiceIpManaged ServicesIntegrationTeam Leadership

ABOUT FRANK SCHAEDLER

Senior Executive with more than 20 years professional experience and strong background in the Telecoms industry. Proven track record in managing customer projects as well as successfully leading teams of Project Managers. Strong focus on meeting customer requirements paired with extensive experience in all aspects of Customer Operations. Good organizational and interpersonal skills.Specialties: mobile communication networks, voice & data services, project management, bid management, contract negotiations, order processing, process re-engineering, man management, building and integrating teams

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Frank Schaedler — Manager, Customer Care & after Sales Management at Smiths Detection in Wiesbaden, DE | Unifers