Frank Santistevan
Director of Enterprise Applications @Laramie County Community College
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WORK HISTORY
Director of Enterprise Applications @Laramie County Community College
IT Service Management of large complex portfolio consisting of Ellucian products such as Colleague, CROA and Award integrated with Ethos, Element 451, and CROA and others. Supervision of support-desk and Solar Winds Service Desk and SQL-based data solutions that provided faculty, learners and operations support teams the technology for student applications, retention, course scheduling, and daily college operations.โข Initiated Support Desk ticketing system replacement (RFI, proof-of-concept development) and architected new categories, SLA\'s, automation and AI responses.โข Led Colleague Envision Basic analysis for defective functionality between Element451, Ethos and Colleague, managing the Envision Basic bespoke code development for problem mitigation.โข Conducted enterprise portfolio inventory and mapping of complex 30+ on-premise & cloud configuration items. Designed CMBD and associated change management policies.
EDUCATION
Colorado State University
BS
ABOUT FRANK SANTISTEVAN
As a versatile, forward-thinking collaborator I have proven success leading cross-functional teams and global technology initiatives. I use my extensive knowledge of structural and industry dynamics facing organizations when initiating projects with limited resources and capital. My expertise in applying best practices to requirements documentation, development, testing and production deployment demonstrates success integrating multi-time zone resources. I am committed to building and maintaining strong relationships in internal, external and vendor environments. Highlights of Leadership and Operations expertise: โข Leads IT and Operational teams with a deep understanding of how the two integrate โข Tactical and strategic planning in private and public organizations โข Financial analysis, forecasting, business plan development and execution โข New program / product deployment and market introduction โข Relationship building creating trust and support networks โข Incident management and mitigation at the department and organizational level โข Integration of global multi-company, multi-time zone resources โข C-Level status reporting, process control and compliance management
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