Frank Reade

About Frank Reade

I build content teams and content systems that scale.I’m a documentation and content engineering leader with 20+ years designing and operating large-scale technical content ecosystems—spanning standards, governance, information architecture, and quality programs. I’ve led global organizations and multidisciplinary teams (writing, editing, content strategy, UX), and I care deeply about coaching with clear expectations in an environment where people grow.Recently, my focus has been AI-enabled content operations: defining quality standards, building evaluation and review workflows, analyzing failures, and feeding insights back into prompts, metadata, guidelines, and tooling so AI experiences become more consistent and trustworthy.I’m at my best partnering with cross-functional teams to turn ambiguity into fully operational systems and processes, including building roadmaps, writing specs, and using decision frameworks that get things done.

Experience

1. Senior Director

   Juniper Networks

   Nov 2022 — Present · Sunnyvale, CA, US

   Owning content strategy for AI-enabled technical content, defining content systems, metadata, prompts, and frameworks that directly influence behavior and experiences at scale- Define content schemas, baseline content requirements and metadata standards that shape AI retrieval- Approve prompts and standards for AI-powered experiences- Author specs influencing engineering tooling and AI-enabled workflows- Govern large-scale content platforms and standards across complex products

Education

• University of Illinois Urbana-Champaign

  Master of Science, Management

• University of California, Berkeley

  Bachelor of Arts, Political Science