Frank Pittman

Role
Service Renewal Manager at Cisco
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Frank Pittman

Results-driven Account Executive highly regarded for more than 15 years of experience…

Experience

  1. Service Renewal Manager

    Cisco

    Apr 2019 — Present

    As a Service Renewal Manager at Cisco, I serve as the primary point of contact for Cisco\'s customers renewing their service contracts consisting of hardware, software, and license subscriptions. Throughout Kansas and Missouri, I am responsible for around 200 named commercial customers. My goal is to help customers increase the capabilities around their contracts adding value to their investment by: • Listening and working to understand our client\'s needs • Providing analysis of how IT investments could help achieve corporate goals • Articulating migration strategies from legacy contracts to enterprise agreements Additionally, I work to coordinate a team of Account Managers, Specialists, & Engineers who help orchestra the technology behind the service contracts with the customers best interest in heart. Attainment results: FY19 - 158% FY20 - 126%

Education

  • North Carolina State University

    BA, Communications

    2000 — 2004

  • Colorado Mountain College

    Associates Arts, Business Concentration

    1998 — 2000

Skills

  • Budgets
  • Excel
  • Customer Relations
  • Sales Process
  • Microsoft Office
  • Forecasting
  • Account Management
  • Supply Chain Management
  • Logistics
  • Purchasing
  • Strategic Planning
  • Team Leadership
  • Procurement
  • Team Building
  • Webex
  • Word
  • Logistics Management
  • Sustainability
  • Business Strategy
  • Customer Service
  • Inside Sales
  • Microsoft Excel
  • Customer Satisfaction
  • Sales
  • Group Dynamics
  • Gps
  • Key Account Management
  • Microsoft Word
  • International Relations
  • Budgeting
  • Marketing Strategy
  • Supply Chain
  • Sales Operations
  • Solution Selling
  • Business Relationship Management
  • Management
  • People Management
  • Product Marketing
  • Problem Solving
  • B2b

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Frank Pittman — Service Renewal Manager at Cisco in Raleigh, NC, US | Unifers