Frank Pellegrino
IT Lead @ Above Lending | Cloud Administration, Technical Leader
- Role
- IT Lead at Above Lending
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Frank Pellegrino
Frank Pellegrino is an IT Lead at Above Lending, an online lending platform. With more than 10 years of experience in technical roles, Frank has a proven track record of building and leading remote IT teams, managing complex IT projects, and supporting business systems and infrastructure across multiple startups.Frank is certified by Apple and Google Workspace, and has extensive administration experience in Okta, Jamf, JumpCloud, Slack, 1Password, Zoom, Automox, Zendesk, Freshservice, Jira, and many other systems. He has successfully completed major projects such as a company rebrand and an acquisition, as well as opening new offices in cities across the globe. Frank is also skilled in vendor management, contract negotiation, software and hardware procurement, and IT policy and documentation. As a former journalist and communications graduate, Frank has strong written and verbal communication skills, and can effectively translate technical concepts to non-technical audiences. Frank\'s mission is to implement scalable IT solutions that enable startups to grow and thrive.
Experience
IT Lead
Jul 2023 — Present
First IT hire. Established and documented IT processes. Maintained all IT systems including IdP (JumpCloud), MDM (Automox), Google Workspace, Slack, helpdesk (Freshservice) and many others. Hired, trained and developed direct report. Procured equipment and managed shipping/logistics to users. Managed IT projects. Major projects included opening a new office, establishing offboard process, and absorbing IT helpdesk from our MSP. Reduced average 1st response time by 50% and average resolution time by 80%.
Education
University of Wisconsin-Eau Claire
Communications, Journalism
Skills
- Video Editing
- Live-Tweeting
- Sports Reporting
- News Photography
- Shooting Video
- Editing
- Indesign
- Copy Editing
- Audio Recording
- Sports Photography
- Feature Articles
- Audio Editing
- News Reporting
- Multimedia
- Audacity
- Layout
- Os X
- Investigative Reporting
- Html
- Feature Writing
- Ios
- Page Design
- Video
- Audition
- Photoshop
- Apple Pages
- Budgeting Stories
- Photojournalism
- Premiere Pro
- Digital Photography
- Final Cut Pro
- Microsoft Office Suite
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