Frank Oduro

Senior Information Technology Support Engineer @Amazon

Ottawa, ON, CA

Responsibilities include,Attending daily deep dive meetings and speaking on IT related call-outs. Managing and mentoring level 3 IT associates. Lead on local IT projects. Building, maintaining and management of Windows servers for different services. Configuring Linux thin clients in kiosk mode for specific tasks. Network engineering and troubleshooting to ensure optimized operations. Physical racking, data cabling and administration of a variety of hardware infrastructure devices. Interact with stakeholders (management and operational staff) to provide technical assistance for continuous improvement of IT solutions. Participate in hiring efforts and help train coworkers. Act as a mentor and escalation point for Junior support associates. Provide rotational on-call support for off-hours. Local IT project manager, previously worked on the network migration from FCNet to FFN. Created a PowerShell script to control how the UPS brings updevices after a power outage and currently working on updating all UPSs with this configuration. Research and implement solutions that makes IT Support more interesting and efficient. Create and maintain policies, procedures, and processes for defined IT tasks. Identify root-causes of operational issues and process inefficiencies, then make efforts to rectify them.

Dawson College

DEP - Cisco Certified Network Associate (CCNA)

Algonquin College of Applied Arts and Technology

Bachelor of Technology - BTech

Carleton University

Bachelor of Technology - BTech

CDI College of Business and Technology

DEC

Vanier College

DEC

Presbiterian Boys Secondary and Science College

Senior Secondary School Certificate

Global Knowledge

Citrix Certified Administrator (CCA)

Global Knowledge

VCP410 Certification

Global Knowledge

VCP5-DCV