Frank Molinaro

Senior Manager, Technical Account Management @Agora

San Diego County, CA, US

Built and led a global TAM team supporting enterprise communication platforms and strategic accounts.• Supported a $30M+ annual revenue portfolio and managed a $1M+/month strategic account in partnership with Product & Engineering.• Partnered with enterprise engineering teams to design and scale low-latency real-time communication architectures across web and mobile platforms.• Prototyped and validated low-latency AI agent workflows in customer deployments, spanning ASR/STT, LLM reasoning, tool invocation, TTS, and synchronized real-time media streaming.• Coordinated audio ingestion, model inference, API integration, state management, prompt design, and retrieval patterns to improve system reliability and response accuracy.• Built AI-assisted demo environments leveraging Claude/Cursor and MCP-based documentation context (SKILLS.md) to prototype multimodal agent interactions.• Led architecture workshops translating AI capabilities into production-ready implementation strategies.• Resolved complex cross-platform issues across iOS, Android, and WebRTC SDKs, partnering closely with Product & Engineering.• Designed and deployed a full Zendesk support system with custom workflows, SLAs, reporting, and feedback integration.• Mentored and scaled a global technical team while remaining hands-on in system validation and debugging.

Rutgers University

BA, Information Technology and Informatics