Franklin Godfrey

About Franklin Godfrey

As a results-driven Principal Program Manager and Atlassian Lead with over 23 years of experience, I specialize in IT leadership, enterprise transformation, and strategic project delivery. My proven track record includes successfully leading complex, large-scale projects like the Atlassian Data Center-to-Cloud migration for a major telecom, where I led the migration of users with zero critical downtime. I am a certified Product & Transition Manager with a deep understanding of the full project and product lifecycles.I have a proven ability to manage and deliver multi-million dollar technology portfolios. My experience at T-Mobile and Wipro involved establishing portfolio governance and prioritization frameworks, streamlining demand/capacity planning, and leading distributed, cross-functional teams to consistently exceed delivery goals. I designed and operationalized transition frameworks aligned to ISO 20K standards, which improved handoff quality and reduced transition delays by 30%. I have also successfully managed global data center migrations that reduced operational costs by 20% while improving system resilience.My technical background is rooted in hands-on operations and administration of key systems like Exchange Server, BlackBerry Enterprise Servers, and Active Directory. I have extensive experience in network administration, including designing local networks and maintaining LAN/WAN setups. I am highly skilled in applying Agile, Waterfall, and SAFe principles to enhance efficiency, mitigate risk, and ensure successful project outcomes. My core competencies include Program, Product, and Transition Management, DevOps, ITSM, Enterprise Architecture, and Leadership.I am proficient in a wide array of technologies and platforms, including Atlassian (Jira, Confluence), AWS, Azure Data Factory, SQL Server, Citrix, and SharePoint. I have experience with a variety of tools, including Planview, Tempo, and Structure, to drive process improvements and data-driven decisions. My goal is to leverage my unique blend of technical acumen and strategic management to solve complex business challenges and drive continuous improvement. I am passionate about leading teams, aligning technology with business strategy, and fostering an environment of innovation.

Experience

1. Principal Analyst

   T-Mobile

   Oct 2021 — Present · Bellevue, WA, US

   I manage the project portfolio(s) across domains, including intake management, capacity & demand planning, portfolio prioritization based on established guidelines, and portfolio health status reporting. Establish and maintain effective relationships with all business sponsors/owners and key project stakeholders, IT partners, and domain managers. Manage collaborative and consultative feedback regarding project scope and impacts with IT Partners, domain Management, domain Directors, and occasionally domain VPs. Provide guidance and feedback in supporting and measuring the defining ROI and value for delivery, including aligned business benefits. Establish, track and publish portfolio success metrics and OKRs to drive efficiencies and throughput of the successful delivery process. Establish and facilitate capacity and demand planning processes for all teams across domains and enable tradeoff decisions based on capacity constraints for portfolio prioritization.ResponsibilitiesStrategyLeadershipProject ManagementPortfolio Risk ManagementPortfolio Analysis, Reporting, and OKRs

Education

• Kalpataru Institute of Technology

  Bachelor of Engineering (B.E.), Electronics & communications

  1997 — 2001

Skills

• Business Analysis
• Microsoft Exchange
• IT Service Management
• Team Management
• Requirements Analysis
• Software Development Life Cycle (Sdlc)
• Operating Systems
• Sql
• Core Java
• Microsoft Sql Server
• Transition Management
• Unix
• Vendor Management
• Jsp
• Java Enterprise Edition
• Enterprise Architecture
• Agile Methodologies
• Management
• Program Delivery Management
• Itil
• Project Management
• Web Services
• Solution Architecture
• Windows
• IT Project & Program Management
• Service Delivery Management