Franklin Richardson

About Franklin Richardson

Strategic results-driven Revenue Operations and People leader with deep hands-on experience building and scaling quote-to-cash ecosystems for SaaS, hardware, and services. My brand is my rare combination of technical acumen, financial discipline, and people-first leadership — connecting systems, process, and strategy to drive efficiency, accuracy, and growth.As Head of Revenue Operations at Siemens (Enlighted), I oversee the complete revenue lifecycle: lead gen, quoting, order management, forecasting, renewals, and commissions. My team includes quoting specialists, a financial analyst, and Salesforce system owners, all working together to deliver a seamless, data-driven GTM operation.Key highlights:• Implemented Zuora integrated with Salesforce and Dynamics 365 to automate hardware, SaaS, and service delivery, billing, subscription management, and revenue recognition.• Launched a service contract program opening the door to a 33% ARR increase and improving service profitability.• Reduced past-due renewals by 60% through new renewals workflows and ownership models.• Revamped commissions plans and payment automation for Sales, Customer Success, and 3rd Party Agents creating better alignment and partnerships while ensuring accuracy, transparency, and faster payouts across global teams.• Improved forecasting accuracy by implementing accurate historical forecasting models, putting a spotlight on individual seller bottom-up pipeline forecasting, and raising the bar for better order terms to reduce risk of returns and cancellations.• Leveraged process redesign and automation and provided operational and strategic guidance to the Executive team to help cut operating expenses by 23%.• Partnered with executive leadership on pricing strategy, GTM alignment, and scalable system architecture.I’m passionate about transforming operational complexity into clarity — enabling teams to have clarity and execute confidently, helping leaders to forecast accurately, and driving organizations to scale predictably.

Experience

1. VP, Business Systems & Operations

   Kwikbit Internet

   Feb 2026 — Present · US

Education

• San José State University

  Bachelor of Science, Aerospace Engineering

  2009 — 2014

• Bellarmine College Preparatory

  High School Diploma

  2006 — 2009

Skills

• Technical Writing
• Microsoft Office
• Aerodynamics
• Cad
• Matlab
• Customer Service
• Analysis
• Powerpoint
• Microsoft Excel
• Aerospace Engineering
• Pro Engineer
• Leadership
• Autocad
• Public Speaking
• Engineering
• Aerospace
• Microsoft Word
• Teamwork
• Inventor
• C++