Franklin Jose

About Franklin Jose

Experienced professional in customer support, operations, and mechanical engineering roles. Proven track record of providing efficient handling of inbound and outbound calls, emails, and chats, while ensuring accurate order tracking and database management. Strong communication skills, building trust and credibility with customers by proactively understanding their needs and providing prompt assistance. Skilled in resolving technical and gameplay issues, training customers on online platforms, and processing various requests. Proficient in site activities, mechanical installations, and visual inspection for quality control. Seeking a challenging role to utilize skills in enhancing customer satisfaction and operational efficiency.

Experience

1. Customer Support Executive

   Jupiter

   Nov 2023 — Present · Bengaluru, IN

   Assist customers with banking queries related to transactions, UPI, accounts and services.Resolve failed or unauthorized transactions and escalate suspicious activities.Handle L2 level escalations by coordinating directly with partner banks for faster resolution.Ensure smooth customer experience through timely and clear communication.

Education

• Visvesvaraya Technological University

  Bachelor's degree, Mechanical Engineering

  2013 — 2017