Franklin Jones
Tier 2 Technical Support Specialist
- Role
- Tier 2 Point of Sale (Pos) Technical Support at Harbortouch
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Franklin Jones
Knowledgeable Information Technology Professional, currently applying my skills in the I.T field. Graduated from MyComputerCareer, June 2016, and am strongly passionate about technology with intent to further my knowledge. Seeking the title, “Network Administrator” (in time) and currently studying for CompTIA Security+ Certification.
Experience
Tier 2 Point of Sale (Pos) Technical Support
Feb 2016 — Present · Morrisville, NC
Remotely diagnosing issues regarding merchant POS systems including Elite 2/ A/ S, Echo, HT-S, and VeriFone VX 805/520 devices.• Program and configuring software for Advance Retail, Hospitality, and QSR POS systems.• Installation of 3rd party devices and software compatible with the POS system.• Perform full local and remote backups from POS and restoring data to SQL database.• Perform software upgrades and testing.• Provide user education to implement preventative measures.• LogMeIn (LMI) used to remote into end-user system for support. • Configure static network IP addresses to routers and all connected POS systems, network printers, caller ID, Kitchen Video System (KVS).
Education
Strayer University
Bachelor’s Degree, Information Systems Cyber Security Management, Sophomore
2014 — 2019
West Carteret
High School
2004 — 2008
MyComputerCareer
Ten I.T. Certifications in CompTIA, Cisco, and Microsoft., Information Technology Security Administator
2015 — 2016
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