Franklin J. Taveras
Customer Service Support Professional
- Role
- Information Technology System Analyst at Justrite Safety Group
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Franklin J. Taveras
I am an accomplished and tech-savvy professional with 16+ years of experience delivering technology/customer service support to local and geographically dispersed end-users in a fast-paced environment. I have proven success in diagnosing and resolving system, hardware, and software issues, improving workflows, and minimizing business interruptions. I excel at matching business objectives to current and emerging technologies, and I am an articulate and refined communicator with operational command over Spanish and English language. I possess strong communication, organizational, analytical, problem-solving, and leadership skills.
Experience
Information Technology System Analyst
Jan 2022 — Present · North Smithfield, RI, US
As an Information Technology System Analyst, I provide technical support to end-users, leveraging a comprehensive range of expertise to detect, diagnose, and resolve complicated IT issues. I support upper management with company-wide planning, scheduling, and implementation of the VMware Virtual Desktop Infrastructure system upgrades. • Recognized by upper management for solid troubleshooting and problem-solving skills, providing excellent documentation on the IT ticketing system.
Education
Community College of Rhode Island
General Studies
Miami Dade College
Computer Science, IT
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