Franklin Gnanaraj

About Franklin Gnanaraj

I am an accomplished professional delivering over 16 years of career success in…

Experience

1. Zonal Service Manager Tamil Nadu

   Luminous Power Technologies (P) Ltd

   Mar 2022 — Present · Chennai, IN

   Spearheading team of 30 members customer service operations including shrinkage, attrition, CSAT, AHT, ASA & SLA for rendering and achieving quality services as well as optimizing client satisfaction levels and generating additional avenues for business• Developing CS satisfaction goals and coordinating with the team to meet them on a steady basis, and implementing an effective customer loyalty program• Monitoring and supporting all activities and targets of Relationship Manager to promote the delivery of a quality product and timely management of customer work• Maintaining high discipline and norm adherence, coordinating with superiors for cross teams and innovative suggestions to improve operational functioning• Sustaining Distributor’s & Dealer\'s Satisfaction. Sales issue review with concern sales manager on weekly basis• Conducting audits at service centers, monitoring repair quality, abnormalities and costs reduction• Implementing TQM to reduce warranty cost, and supporting in achieving ABP, generating revenue through sale of spares, AMC & accessories via service & dealer network• Procuring MSL part and other material for ASP to maintain SOP, monitoring inventory of parts and SOP and reconciling as per requirement• Removing unnecessary procedures in processes while ensuring uniformity in the process understanding at the client’s and the organization’s end

Education

• Vel’s Srinivasa College of Engineering & Technology, Affiliated to Anna University

  Bachelor of Engineering - BE

  2002 — 2006