Frank Isaacs

About Frank Isaacs

Top-notch problem-solving and communication skills combined with deep technical experience in software development, information security, operations (\"DevOps\" or \"DevSecOps\"), automation, API development, networking, and support.Current role is technical lead for Advanced Cloud Support team for IBM Cloud Databases, encompassing PostgreSQL, MongoDB, Redis, RabbitMQ, ElasticSearch, Cloudant, DB2 and other offerings. Look no further if you need someone who can- Zero in on reported issues and figure out the underlying problem and solution- Communicate with all levels of the enterprise, written, in-person, virtual - as necessary- Proactively identify performance improvements, at both the database and application layers- Develop suitable architecture and automation for a new project or a migration

Experience

1. Senior Software Engineer - Client Service Delivery

   IBM

   Jan 2025 — Present · Durham, NC, US

   Streamline the engagement between engineering and support for database offerings- Global team mentoring- Database performance improvement strategies- Direct customer engagment on architecture and design

Education

• East Carolina University

  BS, Industrial Technology

  2007 — 2008

• East Carolina University

  MS, Digital Communications

  2008 — 2011

Skills

• Security
• Management
• Unix
• Network Security
• Engineering Management
• Linux
• Continuous Integration
• Performance Tuning
• Integration
• Solaris
• Troubleshooting
• Database Administration
• Databases
• Oracle
• Requirements Analysis
• Cloud Computing
• Sdlc
• Mysql
• Systems Engineering
• Testing
• Software Development