Frankie Malcuit

About Frankie Malcuit

I am a friendly, detailed, customer-focused professional with 5+ years of experience in the B2B order-to-cash cycle including credit risk, billing, invoice adjustment, and receivables management. I enjoy analyzing data to identify issues, suggest process improvements and help drive quicker resolution and customer satisfaction. In my current and previous roles, I\'ve consistently met or exceeded Performance Metrics & SLAs, and I have a proven history of independent reliability and team collaboration in a remote environment.Proficiencies Productivity: Excel (Macros, V-Lookups & Pivot Tables), Sheets, SAP, Salesforce, Workday, Tableau Communication: Teams, Zoom, WebEx, GoToMeeting, GoToWebinar, Google Meet, Outlook, Gmail Collaboration: ShareFile, OneDrive, DropBox, Google Drive, Adobe Acrobat Pro Soft skills: Strong written and verbal communication; detail-oriented and able to learn quickly; curious and compassionate to both internal and external customers.

Experience

1. Customer Service Specialist

   Collins Aerospace

   Mar 2024 — Present · Federal Way, WA, US

Education

• Oak Harbor High School

  Diploma, General Studies

  1981 — 1985

Skills

• Windows 7
• Saas
• Visio
• Call Centers
• Software as a Service (Saas)
• Siebel
• Networking
• Xp
• Cloud Computing
• Enterprise Software
• Data Entry
• Pre-Sales
• Citrix
• Vdi
• Business Intelligence
• Crm
• Software Documentation
• Customer Relationship Management (Crm)
• Technical Support
• Performance Metrics
• Call Center
• Troubleshooting
• Customer Insight
• Team Leadership
• Reporting Metrics
• Customer Oriented
• Customer Service
• Data Analysis
• Microsoft Office
• Sales
• Customer Support
• Project Management
• Retail
• Quality Improvement
• Customer Experience
• Salesforce.com
• Key Metrics
• Customer Satisfaction
• Sharepoint