Frankie Santiago

About Frankie Santiago

Business Development & customer success professional. Specializing in providing exceptional support to law firms, CPA firms, and other professional services industries. Main areas of focus include generating new business, helping clients overcome pains and problems, building strong connections, and ensuring customer satisfaction. 🤝 I thrive on creating meaningful connections and delivering results that really matter. I believe there is a solution for every problem. I use my background in coaching and parenting to give me a unique perspective and approach with clients, allowing me to connect with them on a personal level.🧠 I’m passionate about problem solving, business, technology and turning opportunities into wins- making every client interaction count.

Experience

1. Business Development Manager Ii

   Calyx

   Apr 2025 — Present · Westlake, OH, US

   As a Business Development Manager II at Calyx, I help businesses solve real technology challenges by connecting them with the right IT solutions. My role is all about building relationships, understanding what each client truly needs, and making sure our solutions actually make their lives easier.I focus on listening first, so I can connect people with the right answers and not just some premeditated sales pitch.I work closely with decision-makers to tackle IT issues, reduce headaches, and help their teams work more efficiently.I represent a team that’s 100% US-based, experienced, and dedicated to keeping our clients’ technology reliable, secure, and ready to grow with them.

Education

• Bard College

  Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies

• Cuyahoga Community College

  Associate of Science - AS, Sports Studies

• Bard High School Early College

  High School Diploma