Frankie Ivelia
Manager, Sales Process Optimization | Driving Revenue Growth Through Strategic Improvements | High Energy Change Specialist |
- Role
- Manager, Customer Experience at Metrie
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Frankie Ivelia
I’m a sales process leader who turns complexity into clarity and momentum.I help go‑to‑market teams adopt simple, repeatable habits—clean data, clear next steps, and manager‑friendly rhythms—so pipelines move and customers feel the difference.I bring the vision, direction, and connective tissue that fuel the scorecards, dashboards, and training my team delivers.I thrive in cross‑functional spaces, connecting sales, customer experience, finance, and technology to remove friction and make decisions obvious.Colleagues know me for being responsive, collaborative, and dependable—someone who follows through and ensures things get across the finish line. Strengths: Growth Mindset | Empathy | Resiliency
Experience
Manager, Customer Experience
Oct 2023 — Present
Education
North Central College
Master's degree, Sport Leadership
2019 — 2021
Bradley University
Bachelor's degree, Hospitality Administration/Management
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