Frank Flores

About Frank Flores

Dedicated Technical Account Manager with a 15+ year track record of delivering exceptional IT support and customer satisfaction. Proven expertise in managing complex, 24/7 environments, including data center operations, network management, and cloud services (VMware, Hyper-V, Hosted Exchange).Skilled in leading high-performing teams, driving process improvements, and achieving key performance indicators. Proven ability to manage large-scale projects, build strong client relationships, and deliver exceptional customer experiences.Operating Systems* Windows Server (2008-current)* macOS, iOSCloud Platforms* AWS* Azure* Public and Private Cloud SolutionsProductivity and Collaboration* Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, Teams)* Google Workspace (Gmail, Docs, Sheets, Slides)Network Infrastructure* Switching and routing* Firewalls (Cisco, Sonicwall, Fortinet, Watchguard)* VPN (Client VPN, Point-to-Point)Server Virtualization* VMware ESXi* Microsoft Hyper-V* Citrix / RDSSecurity* Active Directory* Security Information and Event Management (SIEM) Tools (e.g, Splunk, QRadar)* Endpoint Protection (e.g, Trend Micro, Symantec)* Cloud Security (e.g, AWS Security Hub, Azure Security Center)Backup and Recovery* Backup Solutions (Backup Exec, NetBackup, CA, StorageCraft, eVault, Datto)* Disaster Recovery Planning and ExecutionIT Service Management* IT Service Management Tools (ServiceNow, ConnectWise, AutoTask)* Remote Support Tools (ScreenConnect, Kaseya, Labtech)* IT Documentation and Knowledge Management (Confluence, SharePoint)Data Analytics and Visualization* Data Analysis and Visualization Tools (Tableau, BrightGauge, Power BI)* IT Performance Monitoring (LogicMonitor, CloudCheckr)Other* Jira* Qualys* Chaossearch* Salesforce* KnowBe4

Experience

1. Technical Account Manager

   Salco Solutions Group

   Nov 2024 — Present · Austin, TX, US

   As a Technical Account Manager at Salco Solutions Group, I specialize in delivering customized IT solutions and exceptional client support by aligning technical expertise with business objectives. My role centers on building and maintaining strong client relationships, understanding their unique technology needs, and providing strategic recommendations that drive measurable results.With a focus on IT managed services, cybersecurity, and cloud technology, I work closely with small to medium-sized businesses to enhance their operational efficiency, protect critical assets, and implement scalable solutions. By bridging the gap between technical capabilities and business goals, I ensure that clients not only meet their current IT demands but also position themselves for future growth and success.Committed to delivering value and fostering trust, I pride myself on being a reliable partner in helping businesses navigate today’s complex technology landscape.

Education

• Heald College

  Associates, Electronics

  1994 — 1996

Skills

• Managed Services
• Dns
• Integration
• Vpn
• Storage
• Tcp/Ip
• Virtualization
• Customer Service
• System Deployment
• Servers
• Crm
• Itil
• Network Security
• Cisco Technologies
• Disaster Recovery
• Networking
• Troubleshooting
• Active Directory
• Windows Server
• Hardware
• Technical Support
• Voip
• Business Continuity
• Data Center
• Microsoft Exchange
• Saas
• Security
• Windows
• Cloud Computing
• Network Administration
• Project Management
• Account Management
• Infrastructure
• Information Technology
• Vmware
• IT Management
• Management
• System Administration
• Vendor Management