Amy Frankel
Salesforce System Administrator at Wildlife Conservation Network
- Role
- Salesforce System Administrator at Wildlife Conservation Network
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Amy Frankel
Certified Salesforce Administrator with a passion for solving problems and driving…
Experience
Salesforce System Administrator
Jun 2018 — Present · San Francisco, CA, US
Fully automated the Rising Wildlife Leaders Program by building custom objects and online integrated forms, which enabled everything to be managed electronically rather than via documents, spreadsheets, and emails; from nominations to applications to awards and fund disbursements.• Solved the major problem of dozens of partners worldwide depending on internal teams to manually pull and email them their donor information by building and rolling out a Salesforce Experience Community, which provided them a portal where they can get the data they want in real time.• Created an Airtable ticketing system to organize, prioritize, and measure projects and requests which also provided insightful data to increase efficiencies.• Assessed the needs of senior managers, cleaning up their page layouts and redesigning the home page as a dashboard to ensure meaningful data is easy for them to find quickly and is consistent with Finance team data, increasing adoption and donor engagement.• Created automated processes, notifications, and custom rollups which saved staff time and increased consistency.• Backed up, optimized, cleaned up, and monitored data, which uncovered usability, data entry, storage, access, and license concerns that I addressed, which increased accuracy and reduced costs.• Ran trainings and created surveys and documentation to increase ease of use and empower users.• Maintained online donation platform and integration, including building event ticketing pages, donation processing pages, fraud protection, receipts, fund designations, and migration from an old system.• Researched, recommended, implemented and integrated many third-party tools, ensuring seamless flow of information.• Took on role of Program Manager for several partners serving as general partner liaison and support for database issues.
Education
University of California, Santa Barbara
Bachelor's Degree
Clark University
Certificate in Web Design/Web Development
Skills
- Google Analytics
- Web Site Management
- Photoshop
- Editorial
- Salesforce.com Administration
- Fundraising
- Social Media
- Marketing Communications
- Leadership
- Grant Writing
- Nonprofits
- Microsoft Office
- Sales
- Data Analysis
- Photography
- Webmaster Services
- Marketing
- Advertising
- Newsletters
- Raiser's Edge
- Copywriting
- Museums
- Online Communications
- Crm Databases
- Editorial Project Management
- Fundraisers
- Project Management
- Annual Giving
- Content Management Systems (Cms)
- Editing
- Online Training
- Training
- Volunteer Management
- Search Engine Optimization (SEO)
- Writing
- Organizing
- Technical Writing
- Html
- Product Demonstration
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