Frank Deprisco

Cyber Security Consultant @Bill360

Tampa, FL, US
EMAILS
f••••••••@bill360.com
MOBILE NUMBERS
+17•••••••22

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WORK HISTORY

May 2023 — Present

Cyber Security Consultant @Bill360

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Tampa, FL, US

Conduct comprehensive audits of security policies and controls to ensure full compliance with PCI DSS v4 Level 1 standards, while leading bi weekly security meetings to align cross-functional teams on risk priorities and AWS certification goals.• Implement and manage enterprise-wide security policies, controls, and risk management programs, proactively identifying and addressing gaps to meet evolving regulatory requirements.• Monitor and respond to threats across key platforms, including Orca, SentinelOne, SonicWall, DataDog, and WAF; oversee third-party vendor compliance to maintain a strong, adaptive cybersecurity posture.

EDUCATION

2009 — 2009

Villanova University

Applied Project Management Certification

N/A

University of West Florida

BSBA MIS, Computer Sciences and Business

SKILLS

Product ManagementCustomer ServiceRequirements GatheringSoftware DevelopmentStrategic PlanningBusiness Process ImprovementSecurityEnterprise SoftwareHealthcare Information Technology (Hit)Customer Relationship Management (Crm)Software DocumentationSdlcSoftware Development Life Cycle (Sdlc)Business ProcessStrategyTeam LeadershipSoc 2TrainingTelecommunicationsCall CenterCrmFairwarning Patient Privacy MonitoringIT StrategyEmployee EngagementHipaaProject PlanningProject ManagementProgram ManagementIT OperationsDisaster RecoveryIntegrationOracleRequirements AnalysisCloud ComputingU.s. Health Insurance Portability and Accountability Act (Hipaa)Business AnalysisBusiness IntelligenceHealthcare Information TechnologyCall CentersSoftware as a Service (Saas)

ABOUT FRANK DEPRISCO

As a Senior Customer Success Leader, I have a proven track record of scaling global SaaS operations by optimizing infrastructure and localizing solutions, bridging the gap between technical and business teams through effective cross-functional collaboration, and elevating enterprise client satisfaction with tailored support and measurable results.Key Achievements Include: Oversaw all post-sales operations, including customer success, implementation, renewals, support, and IT security for a global healthcare SaaS company serving 300+ enterprise hospital clients, managing a $1M budget and a team of 8 direct and 40 total reports. Lead a consulting firm as a strategic and technical partner, serving as a trusted advisor to organizations by identifying vulnerabilities, assessing risks, implementing controls, and mitigating cyber threats through a blend of detective work, architectural insight, and incident response Enhanced customer success by refining risk assessment questions, significantly improving scoring accuracy and user comprehension; maintained churn rate below 5% through responsive support, targeted training, and proactive engagement Led PCI DSS 3.2.1 and 4.0 audits and implemented BSA, OFAC, and GRC processes, including vendor risk reviews and quarterly compliance meetings Transitioned from Director of Customer Success to Product Marketing Manager, Cybersecurity, collaborating with global teams—including India-based support—to design integrated go-to-market strategies that increased demand and revenue for cybersecurity offeringsContact me through this profile if you wish to connect.

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