Frank Carbone
Creative Director leading brands with a creative vision & strategic firepower 🔥
- Role
- Director of Operations & Customer Experience (Center Manager) at iCRYO
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Frank Carbone
Creative Marketing Director and Brand Strategy Leader with 12+ years of experience…
Experience
Director of Operations & Customer Experience (Center Manager)
Sep 2025 — Present · Raleigh, NC, US
Results-driven leader with proven expertise in business development, sales strategy, and client experience. Partnered with the CEO and Franchisee to design and execute growth strategies while overseeing daily operations, staff performance, and customer satisfaction. Recognized for strong leadership, process improvement, and the ability to drive both efficiency and revenue.Key Responsibilities: • Direct all aspects of sales, operations, and client services, consistently exceeding revenue and performance targets. • Manage and develop staff (including medical team) through recruiting, hiring, onboarding, morale boosting, training, coaching, and performance evaluations. • Implement systems and processes to maximize productivity, ensure compliance, and streamline operations across the franchise. • Drive business growth through community outreach, corporate events, and partnerships with local organizations. • Monitor KPIs and business intelligence data to identify opportunities, resolve issues, and execute solutions that improved center performance. • Lead sales initiatives, including presale campaigns, incentive-based contests, and special events that boosted engagement and client retention. • Oversee payroll audits, scheduling, profit/loss reviews, and compliance with franchise and corporate standards. • Bring a high-energy culture centered on accountability, staff motivation, and guest service excellence. • Ensure operational excellence by maintaining facilities to brand standards and delivering seamless client experiences. • Oversee digital marketing and branding efforts online and through social media channels to boost company visibility and generate more sales while educating customers about our products and services.
Education
Living Arts College
Bachelor of Arts - BA
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