Frank A. Rojas

About Frank A. Rojas

Polished and dynamic leader with a strong passion for achieving goals and motivating others. Possessing over 20 years of diverse experience in Financial, Healthcare, Innovation, IT, Leadership, Project Management, Strategy, Transformational Change, and Workforce Management roles. Driven by a relentless pursuit of excellence, I consistently surpass expectations and thrive on initiating new ideas. My analytical mindset enables me to make informed decisions, while my proactive nature ensures I take the lead in implementing innovative strategies to achieve outstanding results. A proven track record of driving organizational transformation and spearheading initiatives that elevate key performance indicators and maximize returns on investments. Decisive and result oriented, I possess the ability to identify and capitalize on transformational opportunities that lead to increased productivity and overall success.

Experience

1. Business Consulting Lead Director, Enterprise Customer Resolution Reporting and Insights

   Aetna, A Cvs Health Company

   Aug 2022 — Present

   Led the successful establishment and expansion of a state-of-the-art Reporting and Insights division, while also overseeing and advancing Divisional PMO workloads.• Spearheaded the development and implementation of new Standard Operating Procedures, streamlining operations and ensuring efficiency. • Pioneered the establishment of two new departments, contributing to organizational growth and enhanced functionality.• Achieved a remarkable 15% increase in productivity through innovative strategies and process improvements.• Achieved a remarkable decrease in Social Media response times with a 70% increase in productivity.• Held a key position as a Steering Committee member for the Marketing Intern and Marketing Leadership Development Program, fostering talent and leadership within the organization.• Led the comprehensive education and training efforts for new critical initiatives with seamless integration and adoption across the company.• Took charge of leading departmental Business Continuity Plans, ensuring preparedness for any potential disruptions.• Drove the efforts to create a new Executive Dashboard, providing critical insights for data-driven decision-making at the highest levels of the organization.• Expertly managed Vendor Management, fostering strong relationships with external partners and ensuring service excellence.• Acted as the primary point of contact for 100 employees, demonstrating exceptional communication and interpersonal skills.Collaborated closely with C-Suite executives, addressing reporting requests and contributing to various strategic initiatives.

Education

• Rio Salado College

  Associate of Science - AS

• Grand Canyon University

  Bachelor of Science - BS

• Grand Canyon University

  Master of Science - MS