Frank Zupa

About Frank Zupa

Agile, goal driven, problem solving leader with a proven record of success driving…

Experience

1. Vice President - Customer Operations

   KYOCERA Document Solutions America, Inc.

   Jul 2019 — Present

   Head of customer operations across all Kyocera sales channels and direct subsidiaries. Responsibilities span sales operations, supply chain and logistics operations, partner management, order management, service delivery, product engineering, techincal training, service maintenance and quality assurance for all document solutions and services. Frank\'s organization spans Kyocera\'s Customer Contact Centers, Technical Support Centers, Technical Field Support, Quality Assurance labratories, Training Center, Direct Operations Service Support, and distribution centers. Finally, Frank is responsible for the continuous improvement of all Kyocera operation in order to ensure a highly efficient and superior customer experience is at the center of every action, process, and customer touch point.

Skills

• Six Sigma
• Managed Services
• Software Project Management
• Leadership
• Scrum
• Vendor Management
• Lean Software Development
• Service Delivery
• Enterprise Software
• Telecommunications Management
• Telecommunications
• Voip
• Voice Over Ip (Voip)
• Telecommunications Engineering
• Team Leadership
• Wireless Technologies
• Integration
• Program Management
• Strategic Partnerships
• Management
• Cloud Computing
• Networking
• Ethernet
• IT Strategy
• Information Technology
• Requirements Analysis
• Product Management
• Project Management Office (Pmo)
• Lean Six Sigma
• Strategy
• Cross-Functional Team Leadership
• Project Management
• Business Process Improvement
• Internet Protocol (Ip)
• Data Center
• Process Engineering
• Business Analysis
• Certified Scrum Master